PROPERLY
Last updated: July 31, 2026 · Properly Home Services LLC
Summary: We collect only what we need to schedule and deliver home services — your contact info, home address, payment details (processed by Square, never stored by us), and photos you choose to upload for AI estimates. We never sell your personal data.
Information We Collect
When you create a Properly account or use the app, we collect:
- Account info: name, email address, phone number, password (stored securely via Supabase Auth).
- Home info: service address, home details relevant to booking and inspections.
- Payment info: processed directly by Square; Properly does not store full card numbers.
- Photos: images you voluntarily upload for AI Service Estimates, sent to Anthropic's Claude API for analysis.
- Booking & usage data: service history, inspection reports, app activity.
How We Use Your Information
- To schedule, dispatch, and manage home service visits
- To generate AI-powered service estimates from photos you submit
- To process membership billing and one-time payments
- To send booking confirmations, reminders, and service-related notifications
- To improve the safety, reliability, and quality of Properly's services
Third-Party Services
Properly uses trusted third-party providers to operate the app:
- Supabase — authentication and database storage
- Square — payment processing
- Anthropic (Claude API) — AI photo analysis for service estimates
- Resend — transactional email delivery
These providers only receive the data necessary to perform their function and are contractually restricted from using it for other purposes. We do not sell your personal data to third parties or data brokers.
Data Retention & Deletion
We retain your account and service data for as long as your account is active. You may request deletion of your account and associated data at any time by contacting support@properlyhome.app. We will delete or anonymize your data within 30 days, except where retention is required by law (e.g. financial records).
Your Rights
- Access or export the personal data we hold about you
- Correct inaccurate information in your account
- Request deletion of your account and data
- Opt out of non-essential notifications at any time in-app
Location Data
Properly uses your service address to confirm you're within our coverage area and to dispatch pros. We do not track background or continuous location.
Children's Privacy
Properly is not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via the app or by email.
Contact Us
Properly Home Services LLC
support@properlyhome.app